Shipping Policy

1. Shipping Locations

We currently ship to addresses in the United States and Canada. We don’t ship to other international locations at this time.
Canadian orders are subject to international import rules—see the Duties & Taxes section in our Return Policy for details.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation. We don’t process or ship orders on weekends or U.S./Canadian public holidays.
  • Canadian Orders: Additional 1–2 business days may be required to prepare customs documentation (e.g., commercial invoice) and verify shipping details.

3. Estimated Delivery Time

  • U.S. Standard Shipping: 5–10 business days after dispatch.
  • Canadian Shipping: 10–25 business days after dispatch (varies by destination; customs clearance may cause delays).

4. Shipping Carriers

  • U.S. Orders: Shipped via USPS (Priority or First-Class Mail, depending on weight).
  • Canadian Orders: Shipped via USPS International or a trusted partner carrier (selected based on destination and package size).
You’ll receive a shipping confirmation email with a tracking number once your order ships.

5. Tracking Your Order

  • U.S. Orders: Tracking updates in real time throughout the delivery journey.
  • Canadian Orders: Tracking may take up to 48 hours to activate. After leaving the U.S., updates may be less frequent—use your local postal service’s website for further tracking.

6. Lost or Delayed Packages

If your package is delayed or marked “delivered” but not received:

U.S. Orders:

  1. Check with household members, neighbors, or building management (e.g., mailroom).
  2. Contact USPS directly with your tracking number.
  3. If unresolved, contact us within 7 days of the marked delivery date.

Canadian Orders:

  1. Allow an extra 5–7 business days (customs or international transit may cause delays).
  2. Check with your local postal service or customs office (packages may be held for unpaid fees).
  3. Confirm with neighbors or local delivery hubs.
  4. If unresolved, contact us within 14 days of the marked delivery date.
To report a lost/delayed package, email help [email protected] with your order number and tracking number. We’ll work with the carrier to investigate and resolve the issue.